VISA/MASTERCHARGE Payments orders taken either by Phone, Email or through PayPal.
INFORMATION TO PROVIDE - Please include the item number (example: MS34), the description, location and price with all correspondence. Include your Name, Ship-to Address, Method of Payment, Credit Card Details (if appropriate), Phone# and Email.
PAYMENT - Orders can be placed via a phone call to us (336-940-2203 8AM to 9PM Eastern Standard Time), via PayPal, by mailing us at Crystal Perfection, Inc., PO Box 21223 Winston-Salem, NC 27120-1223 USA, or by emailing us at Jeff@Crystal-Perfection.com. Accepted payment methods are Visa, Mastercard (by phone orders), PayPal, or sending a money order, bank checks, or personal checks.
SHIPMENT - Specimens are shipped immediately upon receipt of money orders and bank checks. Personal checks are allowed 7 days to clear. Specimens are shipped on approval where a track record of previous payments has been established. Postage is included in the purchase price for all domestic orders over $50, unless the item is particularly large and/or heavy. International orders will be invoiced for actual shipping charges. All orders over $100 are insured, with insurance fee invoiced with shipment.
CONFIRMATION - All orders will receive either an email or written confirmation of the order. This confirmation assures that an item has been placed on a hold status pending receipt of payment (if applicable).
RETURNS - We guarantee your satisfaction. If, however, a specimen does not appeal to you, please return within 10 days. Returns should be in original condition, and insured where applicable. Full refunds will be made immediately upon receipt.